- 1C:Enterprise mobile platform - full version 1C:Enterprise 8 Mobile platform v. 8.3.11.57
- device model PAD-HGN - Android - full version 7.1.1 - methods you used to upload and install the mobile platform to the device I downloaded the demo: https://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_57/com.e1c.Demo.en-arm.apk - steps to reproduce the issue on the device 1. load the above apk on an ARM device with 7.1.1 Android version 2. install the apk 3.try to run the application. It will crash on the loading screen with no error. - screenshot of the error message no screenshot available because it crashes on open
The demo app you mentioned is a pre-built mobile application that includes 1C:Enterprise mobile platform and demonstration functionality.
Let's first check whether the pure mobile platform works on your mobile device.
To do this, please perform the following steps:
1. Download mobile.zip (https://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_57/mobile.zip) to your computer. 2. Extract it to a folder. 3. Copy the Android\1cem-arm.apk file to your mobile device. 4. Install the apk file on your mobile device. 5. On your mobile device, run the installed application ("1C:Enterprise"). 6. Let us know the results.
I followed your instructions and installed the pure mobile application platform (8.3.11.57). Unfortunately the behaviour is the same. The platform shows the white screen with the different symbols (star,paper clip,light bulb etc) and it crashes with no error.
We had a similar issue some time ago with mobile platform 8.3.4 that also crashed on android 6.0 and later.
We tested 1C:Enterprise mobile platform 8.3.11.57 on Android 7.1.1 and the tests passed.
Unfortunately, we cannot guarantee that the version of 1C:Enterprise mobile platform runs on each mobile device running on Android 7.1.1. This is because the device vendor can change the operating system in a way that does not allow 1C:Enterprise mobile platform to run on the device.
The device model you mentioned (PAD-HGN) is unknown to us, and we found no information about it.
To let us investigate the issue at least remotely, please send us:
- a screenshot displaying the full info on the device (including Android version number, which we already know)
- a video how you run 1C:Enterprise mobile platform on the device and what happens then
- a web resource that confirms that the device model uses an ARM processor (if you are not sure this processor family is used in the device, install the Android\1cem-x86.apk file (from mobile.zip) to the device)
a picture of the tablet the android version details in settings a video of the crash Additionally i have managed to get a logcat file at the time of the crash. The application was run and crashed 2 times after 16:29:00.
I can also confirm that the architecture is ARM (i used the CPU-Z app) to confirm it. the X86 version cannot be installed.
We have investigated the logs you sent us. Now we are preparing a fix for the issue encountered and once it is ready we will provide you with an updated version for testing purposes.
We released 1C:Enterprise Mobile Platform 8.3.11.59 with a fix for your issue.
Please test it on your device as follows:
1. Download mobile.zip (http://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_59/mobile.zip) to your computer. 2. Extract it to a folder. 3. Copy the Android\1cem-arm.apk file to your mobile device. 4. Install the apk file on your mobile device. 5. On your mobile device, run the installed application ("1C:Enterprise"). 6. Let us know the results.