Error description from Google Play

Discussions regarding 1C:Enterprise for mobile devices with Android, iOS, or Windows Phone.

#1
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Joined: Sep 16, 2013
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Hello!

I've got some problem with starting application on android (problem is on every kind of device I have tested).

Process description:

1. Apk was generated successful.
2. Application was installed on android device successful.
3. On the screen shows error "Application has stopped" when application is starting. I see for few seconds a splash screen 1C Enterprice and next application has closed.

Error description from Google Play:

Code
Build fingerprint: 'samsung/a5ultexx/a5ulte:5.0.2/LRX22G/A500FUXXU1BOL2:user/release-keys'
Revision: '2'
ABI: 'arm'
pid: 16033, tid: 16109, name: pool-1-thread-1  >>> com.e1c.mc1.mobile.e1c.mc1 <<<
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
    r0 b8fefd88  r1 00000000  r2 00001ff8  r3 00000008
    r4 b8cdfdf8  r5 00002000  r6 00002000  r7 2dce571d
    r8 78c205b8  r9 b8cd9268  sl 12c64940  fp 00000000
    ip 00000000  sp a34d5538  lr a0626cdd  pc b6f486a0  cpsr 600e0010

backtrace:
    #00 pc 0000f6a0  /system/lib/libc.so (__memcpy_base+72)
    #01 pc 006d8cdb  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #02 pc 021f6335  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #03 pc 00685c63  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #04 pc 021f5393  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #05 pc 021fb2a7  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #06 pc 021f2a0b  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #07 pc 021f20eb  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #08 pc 00739ad1  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #09 pc 0073a747  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #10 pc 00738abb  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #11 pc 021f1dd7  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #12 pc 021f1e31  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #13 pc 02202ba7  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #14 pc 02202c69  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #15 pc 00684d5d  /data/app/com.e1c.mc1.mobile.e1c.mc1-1/lib/arm/lib1cem.so
    #16 pc 0009a501  /data/dalvik-cache/arm/data@app@com.e1c.mc1.mobile.e1c.mc1-1@base.apk@classes.dex


What does the error mean?
Is any other way to check some datalis of this error? Any stacktrace or error description?

Thanks,
Kris

 
#2
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Timofey Bugaevsky
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Hello, kris s!

Sorry for late reply. Could you please specify which version of 1C:Enterprise mobile platform and which device (model, Android version) do you use?

 
#3
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Rating: 2
Joined: Sep 16, 2013
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Hello,

Mobile platform:
1C:Enterprise 8 Mobile platform v. 8.3.7.56

Android version (error is on both tested devices):
a. 4.4.2
b. 5.0.2

 
#4
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Timofey Bugaevsky
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Hello, kris s!

Thank you for the information. We are still investigating this issue.

 
#5
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Timofey Bugaevsky
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Good morning, kris s!

Would you please send us your apk file that causes the issue to int@1c.com and which version of Mobile application builder do you use?

 
#6
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Timofey Bugaevsky
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Hello, kris s!

Thank you for the information, we received .apk and .cf files.
Would you please also tell, which version of the Mobile application builder did you use?

 
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