Platform resolution problem

Discussions regarding 1C:Enterprise for mobile devices with Android, iOS, or Windows Phone.

#1
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Hello! Is there chance to change mobile platform's resolution?
8.3.7 version had a low resolution, 8.3.8 had a high resolution( which was perfect ) and 8.3.9 comes with a low resolution where all the items are very big and consume all the space on the phone screen.

 
#2
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Timofey Bugaevsky
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Hello, Sebastian Dan!

Could you please provide screenshots, smartphone models, and OS versions, so I could try to reproduce this issue?

 
#3
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Joined: Dec 4, 2015
Company: Smart ID Dynamics

Hello,
The screenshots were made on the same configuration, with different versions of 1C. I installed the application on Honeywell D75E with 4.4.4 android version. System font size is set to normal in both screenshots.
The application looks better in 8.3.8. Check the screenshots :

First screenshot is on  :  1C:Enterprise 8.3 (8.3.9.74).
Second screenshot is on :  1c:Enterprise 8.3 (8.3.8.58).

 
#4
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Timofey Bugaevsky
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Thank you for the information. I was able to reproduce this issue and have sent it to the developer team. When there will be some new information, I will let you know.

 
#5
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Company: Smart ID Dynamics

Thank you !

 
#6
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Timofey Bugaevsky
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Good news, Sebastian!

This issue will be fixed in 1C:Enterprise mobile platform 8.3.9.79.

 
#7
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Company: Smart ID Dynamics

I am glad to hear this! Thank you!

 
#8
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Hello Timofey,

Unfortunately, the problem was not solved.
I tried 8.3.9.79 and 8.3.9.83. None of these versions has the problem solved.
Please take a look at these screenshots and compare them with those from top. You can see that in these new versions that the screen resolution is still small.

8.3.9.79

8.3.9.83

 
#9
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Timofey Bugaevsky
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Hello, Sebi Dan.

Please try to start the application and see how the forms look inside.

 
#10
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Hello Timofey,

I just tried and the problem persists.

 
#11
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Timofey Bugaevsky
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I apologize, Sebi Dan.

I have resubmitted this issue to the developer team as I checked and it still exists.

 
#12
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Timofey Bugaevsky
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Good morning, Sebi Dan!

I'm sorry that I gave you an incorrect answer previously.

The right answer is: there was a problem with smaller scale on some devices and platform versions and it was fixed in last versions. So the scale that used now is correct, because it is comfort to tap with the finger.

As for me, the small scale that was previously is not that usable as the current.

 
#13
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Hello Timofey,

I understand,
Unfortunately, the version with small scale was what I needed because it gave a better view on the devices I use (display resolution 480x800). Is there any chance that a future version will have small scale for this display resolution?

Thank you

 
#14
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Timofey Bugaevsky
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Hello, Sebi Dan!

On your screenshots I don't see a problem: size of elements are good enough to tap with the finger.
I suggest you to use smaller images and thus make rows in your beautiful menu with icons smaller.

Hope, this helps.

 
#15
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Company: Smart ID Dynamics

Hello, Timofey!

I already started doing what you said.
I said that the version with smaller scale fitted better on my devices because they have small screen size and I have to display lots of fields.
In that version, even the top yellow bar was smaller and that gain me some extra space.

Thank you!

 
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