Android 9 upgrade issue


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Discussions regarding 1C:Enterprise for mobile devices with Android, iOS, or Windows Phone.

#1
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Just came
Rating: 1
Joined: Feb 17, 2015
Company: DND YAZILIM LTD.

Hello

We have been updated a Samsung S9 phone to a Android 9 version and 1C is not working simply giving an error and not opening

However we have tried in an other phone which is factory installed Android 9 version and it is working. (Phone is Huawei Mate 20 Pro)

Same applicable for Huwaei phone update Android 8 to 9 which does not work

Thanks in advance
Burak Can Erkoc

 
#2
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Administrator
Rating: 21
Joined: Dec 4, 2017
Company:

Dear Burak Can ERKOÇ,

For mobile devices where you experience troubles with running 1C:Enterprise mobile platform after upgrading the operating system, please specify the exact and full information on:

- device model
- new Android version installed

Best regards,
Vladimir Gurov

1C Company support team
 
#3
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Just came
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Joined: Feb 17, 2015
Company: DND YAZILIM LTD.

Dear Vladimir

Samsung S9 SM-G960F/DS is the model and Android version is 9
One UI version 1.0

Thanks
Burak

 
#4
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Administrator
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Joined: Dec 4, 2017
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Dear Burak Can ERKOÇ,

Also, please let us know the version of 1C:Enterprise mobile platform you use on the mobile device.

Best regards,
Vladimir Gurov

1C Company support team
 
#5
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Just came
Rating: 1
Joined: Feb 17, 2015
Company: DND YAZILIM LTD.

Hi Vladimir

Mobile 1C application version is 8.3.12.60

Regards,
Burak

 
#6
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Administrator
Rating: 21
Joined: Dec 4, 2017
Company:

Dear Burak Can ERKOÇ,

Please be informed that 1C:Enterprise mobile platform supports Android 9 starting from 8.3.12.93.

Best regards,
Vladimir Gurov

1C Company support team
 
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