Joined: Mar 29, 2016
Company: DND Yazılım
We have two clients.
We are getting “establish connection error” in our 2 clients which 1c versions are 188.8.131.529 and 184.108.40.2065. Sometimes this error happened and for fixing it we need to restart 1c service or restart the server.
In 220.127.116.119, the system is windows server 2012 and sql server is 2014. User quantity 50 computer users and 30 mobile users.
In 18.104.22.1685, the system is windows server 2012 and database is Linux server postgresql. User quantity 100 computer users.
We checked 1c server logs, sql server logs and also windows server logs but we couldnt see any error.
First of all you should check that the issue is not caused by a network connection problem in your environment.
Please monitor your network environment to ensure that nothing (including antivirus software, firewalls, and so on) prevents connections to the server. For instance, if you encounter this issue on a client again, check that you can it least ping the server from the client computer.
If you verified that is not a network related issue, collect the following logs and send them to us: