Mobile platform crashes on Android version 7.1



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#1
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Hi,

We have tried to install the latest ARM mobile platform 8.3.11 on Android version 7.1
but it crashes on start.

Is this a known issue that is going to be fixed?

Thanks in advance

 
#2
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Dear Constantinos Anastasiou,

Please provide us with the following information about the issue you encountered:

- 1C:Enterprise mobile platform - full version

- device model

- Android - full version

- methods you used to upload and install the mobile platform to the device

- steps to reproduce the issue on the device

- screenshot of the error message

Best regards,
Vladimir Gurov

1C Company support team
 
#3
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Dear Vladimir

Please see inline.

- 1C:Enterprise mobile platform - full version
1C:Enterprise 8 Mobile platform v. 8.3.11.57

- device model
PAD-HGN
- Android - full version
7.1.1
- methods you used to upload and install the mobile platform to the device
I downloaded the demo: https://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_57/­com.e1c.Demo.en-arm.apk
- steps to reproduce the issue on the device
1. load the above apk on an ARM device with 7.1.1 Android version
2. install the apk
3.try to run the application. It will crash on the loading screen with no error.
- screenshot of the error message
no screenshot available because it crashes on open

 
#4
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Dear Constantinos Anastasiou,

Thank you for the information you provided.

The demo app you mentioned is a pre-built mobile application that includes 1C:Enterprise mobile platform and demonstration functionality.

Let's first check whether the pure mobile platform works on your mobile device.

To do this, please perform the following steps:

1. Download mobile.zip (https://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_57/­mobile.zip) to your computer.
2. Extract it to a folder.
3. Copy the Android\1cem-arm.apk file to your mobile device.
4. Install the apk file on your mobile device.
5. On your mobile device, run the installed application ("1C:Enterprise").
6. Let us know the results.

Best regards,
Vladimir Gurov

1C Company support team
 
#5
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Dear Vladimir,

I followed your instructions and installed the pure mobile application platform (8.3.11.57).
Unfortunately the behaviour is the same. The platform shows the white screen with the different symbols (star,paper clip,light bulb etc) and it crashes with no error.

We had a similar issue some time ago with mobile platform 8.3.4 that also crashed on android 6.0 and later.

 
#6
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Dear Constantinos Anastasiou,

We tested 1C:Enterprise mobile platform 8.3.11.57 on Android 7.1.1 and the tests passed.

Unfortunately, we cannot guarantee that the version of 1C:Enterprise mobile platform runs on each mobile device running on Android 7.1.1. This is because the device vendor can change the operating system in a way that does not allow 1C:Enterprise mobile platform to run on the device.

The device model you mentioned (PAD-HGN) is unknown to us, and we found no information about it.

To let us investigate the issue at least remotely, please send us:

- a screenshot displaying the full info on the device (including Android version number, which we already know)

- a video how you run 1C:Enterprise mobile platform on the device and what happens then

- a web resource that confirms that the device model uses an ARM processor (if you are not sure this processor family is used in the device, install the Android\1cem-x86.apk file (from mobile.zip) to the device)

Best regards,
Vladimir Gurov

1C Company support team
 
#7
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Dear Vladimir,

i have gathered the information you requested.

I am sending a dropbox link that contains

it contains:

a picture of the tablet
the android version details in settings
a video of the crash
Additionally i have managed to get a logcat file at the time of the crash. The
application was run and crashed 2 times after 16:29:00.

I can also confirm that the architecture is ARM (i used the CPU-Z app) to confirm it. the X86 version cannot be installed.

https://www.dropbox.com/sh/1pcublxt13lg4jp/AADaX9upTzI781sZfon3NT5Qa?dl=0

 
#8
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Dear Vladimir,

Any news on this?
have you seen the logs?

 
#9
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Dear Constantinos Anastasiou,

We have investigated the logs you sent us. Now we are preparing a fix for the issue encountered and once it is ready we will provide you with an updated version for testing purposes.

Best regards,
Vladimir Gurov

1C Company support team
 
#10
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Thank you very much Vladimir

I will be waiting for the fix.

Regards

Constantinos

 
#11
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Dear Constantinos Anastasiou,

We released 1C:Enterprise Mobile Platform 8.3.11.59 with a fix for your issue.

Please test it on your device as follows:


1. Download mobile.zip (http://1c-dn.com/files/updates/1c_enterprise_8_mobile_platform/8_3_11_59/­mobile.zip) to your computer.
2. Extract it to a folder.
3. Copy the Android\1cem-arm.apk file to your mobile device.
4. Install the apk file on your mobile device.
5. On your mobile device, run the installed application ("1C:Enterprise").
6. Let us know the results.

Best regards,
Vladimir Gurov

1C Company support team
 
#12
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Company: SM & CX LOGISOFT COMPUTER SYSTEMS LTD

Dear Vladimir,

We have tried the fix and it works.

We will now build our apks with the fixed platform.

Thanks a lot for your effort.

 
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