1C:Enterprise joins together 27 branch offices of the largest insurance company in Mongolia
The experts of the “1C-Forus Mongolia” company have completed the implementation of the «1C: Enterprise » system in “Mongol Daatgal” – one of the largest companies in Mongolia. The new system integrates uncoordinated data of all 27 branch offices of “Mongol Daatgal” and displays the data of each in real time mode. These data are analyzed from different perspectives (plan-fact analysis, implementation dynamics, by branch offices, by products, by seasons, etc). Thus, company top managers are able to quickly respond to any changes and the business is able to develop.
Mongol Daatgal (1934) is one of the largest companies; it is in the TOP-3 of all insurance companies in Mongolia and offers the wide range of insurance services both for individuals and legal entities. According to the State Committee on Property of Mongolia, the company gathers about 80% of all country insurance premiums. “Mongol Daatgal” has 21 offices and 6 departments in Ulaanbaatar. There are 250 staff members in the company.
Working with the company, customers of Mogol Daatgal interact not only with one but with a few departments or even a few branches of the company all over the country at once. With such complicated interaction it is important to make sure that clients are satisfied with service rate and quality, which is why the company needs optimal business processes between departments and a common database to record all operations of a customer. Moreover, Mongol Daatgal wants to enlarge the business and to develop new flexible financial services for its consumers. For this reason, a comprehensive analysis of current insurance products and customers’ needs is necessary. Also, the company needs to maintain control of income and expenses and to automatically form financial reporting during a certain period of time. TOP-management needs consolidated information on all key business areas in order to make management decisions such as defining what is profitable for the company and what is not.
The system in which employees of Mongol Daatgal used to work was implemented in 2006 and could only form regulated reporting documents for accounting and contract printing. As the business was developing, new branch offices were opened and the amount of data information increased. Thus the functionality of the system ceased to be sufficient. The work of such subdivisions as the department of reinsurance, of the bank insurance, and of legal service (more than 10 departments) was not automated at all. Manual operations caused the slowing down of the work process between the departments and thus decreased the rate and quality of the service in general. Moreover, data and information exchange between departments occurred only once a month. It didn’t allow the TOP-management to assess the business conditions in real time and form reports on time. Also, the system had a lack of data for analysis. The company was unable to predict income and expenses and to launch new products to the market.
The company could no longer function in the old system. The new system was to integrate uncoordinated data of all Mongol Daatgal branches. “1C: Enterprise” was chosen to solve this issue. The partner of implementation was “1C- Forus. Mongolia”.
The key results of the project:
- The integrated automated system for managing business and the database were created. During the four-month period hundreds of thousands of documents, policies, lists of customers, and the insured items were transferred into the new system. It integrated 27 branches of Mongol Daatgal and displays data of all of them in real time mode (time difference is no longer than 1 hour).
- All operations with customers are automated and “lined up” in a consistent “chain”. A customer is registered in the CRM system and is automatically “passed” to the insurance department, then to the financial department for payment, and later, if it is necessary, the client is passed to the reinsurance department, etc. Due to such “chains,” a number of mistakes and delays were reduced as there was no longer a need to enter the same information twice by different departments. Thus, the quality of service increased.
- The new system allows prompt analysis of data in a wide range of perspectives. Due to the new system financial indicators are planned and analyzed, set plans are compared to real data, and the dynamics of its fulfillment are easily observed. It allows top managers of the company to quickly respond to the changes, to discover the reasons for the changes (whether the problem is systematic or temporary), and to make corrections. Thus, from the reports one can see in which way the benefit payments are correlated during the certain period of time or at certain branches, which age group uses this or that service more frequently, etc.
- Analytical data allows the business to develop. New insurance products, which fully meet the needs of customers, can be created on their base. It is truly significant that new services can be created in the system by a user responsible for products’ development without a programmer’s participation, and the quantity of created services is not restricted by the system.
- There is a two-level system of user support in the company called service desk. On the first level the key employees of the insurance company deal with users’ questions and problems in the system. The problems that need an expert participation are passed onto the second level to the experts of 1C-Forus. Mongolia. It ensures the continuity of users’ work.
T. Batzul, CEO of “Mongol Daatgal” notices, “The main problem of our old system was in lack of sufficient ability to form complex management reporting. This chosen application on the framework of “1C: Enterprise” solved this issue. It hasn’t been long since launching the new system, but we already can see the positive results – we work in integrated database in real time mode and according to clearly arranged business processes. The time frame was reduced and the quality of preparation of consolidated financial reports increased, and the workflow was simplified a lot”.
Evgeniy Tarasov, project manager, comments, “The usage of a full-scale integrated ERP-system will give odds to Mongol Daatgal in setting up effective business management, in increasing the speed of response to changes in external environment, and in improving the quality of customer service. From now on these opportunities are available for top managers and employees and they already use it for accomplishing business goals. The result of implementation of the new system will become truly apparent during the next two years”.
Mongol Daatgal (1934) is one of the largest companies; it is in TOP-3 of all insurance companies in Mongolia. According to the State Committee on Property of Mongolia, “Mongol Daatgal” was more than once titled the Best Taxpayer of the Year. It gathers about 80% of all country insurance premiums. The company has 21 offices and 6 departments in Ulaanbaatar. There are 250 staff members in the company. The company was awarded as the best insurance company in “Best of Mongolia 2013.” During these 80 years the company gained a good reputation as a reliable partner and keeps being one of the leaders of insurance market of Mongolia, offering the wide range of insurance service both for individuals and legal entities.
1C-Forus (2012) is a representative office of 1C in Ulaanbaatar, Mongolia. It has been working since 2012 and is an official implementer of 1C and a provider of software, IT-service, and solutions. The company developed and adjusted to the peculiarities of Mongol legislation such solutions as 1C: Accounting, 1C: Trade Management, 1С: Retails, 1C: Small Business, and also a branch-wise solution 1C: Insurance for insurance companies of Mongolia. 1:C Accounting for Mongolia has successfully undergone the certification of the Mongolian Ministry of Finance and is now recommended for accounting in Mongolia. Today there 15 professional employees working in the company, including those certified by 1C company as the support specialists. For four years “1C-Forus. Mongolia” has accumulated much experience and a large number of successful implementations in trade companies of different sizes and branches, from distribution and retail trade to insurance and the financial sector.