Extended TechSupport - a new advanced support option for partners and customers of 1C:Enterprise

1C Company invites users, customers and partners to participate in a pilot stage of a Extended TechSupport project for international 1C:Enterprise solutions.

Our mission is to help you in resolving of any technical issues you might face developing, deploying or maintaining 1C:Enterprise solutions. During the project you will get an access to Extended TechnSupport from 1C leading experts who will help you to achieve a high-quality 1C:Enterprise application, meeting all your requirements and complying with the highest IT industry standards.

The Extended TechSupport includes:

• Provision of all necessary guidelines and best practices on design, development, deployment and maintenance of 1C:Enterprise applications;
• Control the workflow, results quality and timeline;
• Consulting about 1C:Enterprise programming tools and the programming language usage;
• Help with functionality design and development;
• Assistance in making settings and administration of all system components including 1C:Enterprise server cluster, DBMS, OS and more;
• Instant help with any technical issue.

So basically 1C Company guides, controls and helps you in resolving technical issues and securing by all necessary means the achieving of the project objectives. But we still need a partner to do the major part of the job: design, develop, deploy and maintain the solution. So, 1C Company does not work on the project alone, it teams up with the partner to accomplish the project’s tasks.

Prerequisites

The 1C:Enterprise based solution may be in any phase of its lifecycle - project, development, deployment or maintenance - but the client has to have already bought all necessary products and licenses before we start the project. We provide the Extended TechSupport only for existent clients - not the potential ones. In other words, we do not perform any presale tasks.

We require that customers and their 1C:Enterprise solution are located outside of these countries: Azerbaijan, Armenia, Belarus, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Moldova, Russia, Tajikistan, Turkmenistan, Uzbekistan and Ukraine. If the solution located in these countries listed above please proceed with the request for the support with this following link.

Support conditions

Agreement

Every Extended TechSupport project is tripartite. The participants are:

• The Client: uses 1C:Enterprise application;
• The Partner: designs, develops, deploys and maintains the Client’s application;
• 1С Company: guides and controls the process, secures achieving of the projects objectives, resolves the most complicated technical issues.

At the start of the project we sign a tripartite agreement including the project objectives, obligations of the parties and other important terms.

Publication

As soon as the Extended TechSupport project is successfully finished we publish its results on the site. This information includes essential system characteristics (software, hardware, workload and so on) as well as the project’s objectives and results.

We consider the publication to be an important outcome of every Extended TechSupport project, so we need your consent to the publication before we start the project. However, on your demand we can exclude from the publication any information which could point at your company.

Finances

1C Company charges no fee for its participation in pilot Extended TechSupport projects. Financial relationships between the Partner and the Client are left to their own discretion.

Communication

We communicate in English.

Limitations

The length of the pilot stage and the number of Extended TechSupport projects can be limited by 1C Company.

Request Extended TechSupport